Reference

Account closure Tools Built Into Your Account

We put Account closure, cooling-off periods and deposit caps right in your account settings so you can step back when you need to.

Cooling-Off PeriodsDeposit CapsSix-Month LockInstant ActivationAccount Dashboard
Explore the Lobby Read FAQ
rubify Account closure Tools Built Into Your Account
HELP PATHS

Support While You Use These Tools

If you need help activating a Account closure lock, adjusting a cooling-off period or understanding what happens to your balance during a six-month freeze, our support channels walk you through each step and answer questions about deposit caps, account reopening timelines and state-specific exclusion rules.

Live Chat for Exclusion Setup Open the chat widget from your account dashboard and our team will guide you through cooling-off activation, six-month locks and deposit-cap configuration in real time, with no phone call required.
Email Help for Balance Questions Send us a message through the account-settings contact form if you want to confirm what happens to pending withdrawals, active bets or your PayPal balance when you trigger a Account closure period.
State Resource Links We provide links to your state's responsible-gaming council and national helplines directly in the Account closure menu, so you have access to external support alongside our account tools.
rubify Account closure Options on rubify

Account closure Options on rubify

Your account settings panel shows three Account closure paths: a cooling-off period from twenty-four hours to thirty days that blocks login and deposits, a six-month Account closure that closes access to the lobby and freezes your balance until the period ends, and deposit caps you set by day, week or month. Each takes effect the moment you confirm it—no email wait, no

manual review. When a cooling-off window expires, we send you a notification and restore lobby access; six-month exclusions require you to contact support before reopening, so you have time to think through the decision. We recommend starting with a short cooling-off if you're unsure which path fits, then extending or switching to a longer lock if you need more time away. All

three tools sit in the same account-security menu as your PayPal and Venmo settings, so you can adjust limits and breaks without leaving the page.

BEHIND THE CONTROLS

How We Built Account closure Into the Platform

Our Account closure system triggers an immediate account flag that blocks login, deposits and lobby access the moment you confirm a cooling-off or six-month lock. We log every exclusion activation, modification and expiration in your account audit trail so you can review your history, and we sync deposit caps across PayPal, Venmo and Play+ channels so a daily limit applies no matter which wallet you use.

Instant Activation Lock

When you select a cooling-off or six-month exclusion, the system writes the lock to your account record immediately—no pending review, no manual approval—so you cannot deposit or log in until the period ends.

Audit Trail for Every Change

Your account history panel shows the date, time and type of every Account closure action you take, including cooling-off starts, deposit-cap adjustments and six-month lock confirmations, so you have a full record.

Cross-Wallet Deposit Cap Sync

When you set a daily or weekly deposit cap, we enforce it across PayPal, Venmo and Play+ so you cannot exceed the limit by switching payment methods or using a different wallet.

State Law Compliance

We follow state-specific exclusion requirements where they exist, including minimum lock durations and mandatory waiting periods for account reopening, and we provide state resource links in your dashboard.

Account closure Glossary

Definitions for the Account closure and account-control terms you will see in your dashboard, written in plain language so you know exactly what each tool does and how long it lasts.

What is a cooling-off period?

A cooling-off period is a short account lock—from twenty-four hours to thirty days—that blocks your login and deposits until the timer expires, giving you a break without fully closing your account.

What does six-month Account closure mean?

A six-month Account closure locks your account for at least half a year, freezing your balance and blocking lobby access until you contact support to request reopening after the minimum period ends.

What is a deposit cap?

A deposit cap is a limit you set in your account settings that restricts how much you can add to your balance per day, week or month across all payment methods including PayPal, Venmo and Play+.

What happens to my balance during exclusion?

Your balance stays in your account and cannot be used for bets during a cooling-off or six-month lock; you can request a withdrawal through support if you want to remove funds before the period ends.

Can I cancel a Account closure early?

Cooling-off periods cannot be canceled once activated—they run their full duration. Six-month locks require you to wait the minimum term and then contact support; we do not offer early reopening for longer exclusions.

What is a state exclusion registry?

Some states maintain an official registry where you can add yourself to a list that bars you from all licensed operators in that state; we link to these registries in the Account closure menu where available.

Account closure Questions We Hear Most

Real questions from players in Denver, Columbus and across eligible states about how Account closure works on rubify, what happens to pending bets and balances, and how to reopen an account after a lock expires.

Open your account dashboard, tap the Account closure panel, choose cooling-off or six-month lock, select your duration or confirm the minimum term, then hit activate—the lock takes effect immediately and you will be logged out.

Pending withdrawals continue to process during a cooling-off lock; once they clear to your PayPal or Venmo account, the funds are yours and the cooling-off timer keeps running until the period ends.

Yes—deposit caps work independently of cooling-off and six-month locks. Set a daily, weekly or monthly limit in your account settings and you can still log in and play, but deposits stop once you hit the cap.

Once the six-month minimum has passed, contact our support team through the email link in your exclusion confirmation; we review your request, confirm your identity, then manually lift the lock within one business day.

No—you can still reach our live chat and email support during any exclusion period to ask about your balance, request a withdrawal, adjust your deposit cap or get state resource links.

Our system flags duplicate registrations by email, phone and payment details; if you attempt to open a new account during an active Account closure, we block the signup and extend your original lock by the remaining duration.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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